Refund policy
At Dink Air, we want you to feel confident every time you wear our apparel. If you're not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery.
Eligible Returns
To qualify for a return, items must:
- Be requested within 14 days of delivery.
- Be unworn, unwashed, and unused.
- Include all original tags and packaging.
- Be free of stains, odors, pet hair, or any signs of wear.
To begin a return, please complete our Return Request Form. Once your request has been reviewed, we'll provide return instructions.
After your return is received and inspected, approved refunds will be issued to your original payment method within 5 business days.
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or an incorrect item was received.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please submit a claim within 14 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photos showing the problem.
Once reviewed, we'll promptly arrange a replacement or refund at no additional cost.
Order Changes & Cancellations
Orders may be modified or canceled before production begins. Once production has started, changes or cancellations may no longer be possible.
Shipping Address
Please verify your shipping address before completing your order. Dink Air is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete shipping address.
Questions
For answers to many common questions, please visit our Frequently Asked Questions page. If you still need assistance, you'll find contact information there.