Refund policy
At Dink Air, we want you to feel confident in every purchase and stand behind the quality of our products.
Returns & Exchanges
We’re unable to accept returns or exchanges for incorrect size selection, fit preference, change of mind, or other personal preferences. Please review the product description, available images, and size information carefully before placing your order.
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery and we'll make it right.
Damaged, Defective, or Incorrect Items
If there is a problem with your order, please submit your request through our Contact Form within 14 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number.
- The item affected.
- A brief description of the issue.
- Clear photos showing the problem, when applicable.
Once your request has been reviewed and approved, we'll arrange a replacement or refund at no additional cost.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed, changes or cancellations may no longer be possible.
Shipping Address
Please verify your shipping address before completing your order. Dink Air is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete shipping address provided at checkout.
Questions
For answers to common questions, please visit our Frequently Asked Questions page. If you still need assistance, please contact us through our Contact Form.